Refund policy

Return & Refund Policy

At Verity Parfums, we want you to explore our fragrances with complete confidence. We understand that scent is personal, which is why we offer a straightforward, risk-free 20-day policy designed to protect your purchase while ensuring fair handling.

1. The 20-Day Testing Guarantee

You have 20 calendar days from the date of delivery to test your fragrance and decide if it suits you.

To be eligible for an exchange or refund:

The bottle must not be used beyond 1ml (roughly 6–7 test sprays).
The original packaging (box, cap, and inserts) must be intact and included.
You must provide proof of purchase (Order Number or receipt).

2. Non-Eligible Items & Exclusions

The following items cannot be returned, exchanged, or refunded:

5ml Testers / Sample Vials: Due to hygiene standards and their intended single-use discovery nature.
Sale & Promotional Items: Any products purchased during clearance, bundle promotions, or marked as "Final Sale."
Items Failing Criteria: Bottles showing usage beyond the 1ml test limit, physical scratches, chipped glass, or missing original boxes/caps.
Unauthorized Returns: Items dispatched back to our facility without prior confirmation from our support team.

3. Scent Exchanges (Recommended)

If the DNA you selected does not suit your skin chemistry or preference:

You may exchange it for any other fragrance of equal value.
We cover shipping for your replacement bottle. The customer is only responsible for booking and paying for return courier shipping to our facility.

4. Refunds

If you prefer a monetary return:

Once the returned item passes quality inspection at our facility, a refund will be issued via your original payment method or direct bank transfer.
Non-Refundable Costs: Original courier shipping charges are non-refundable.

5. Transit Damage, Leaks, or Defective Sprayers

In the unlikely event your package arrives damaged, leaking, or with a faulty atomizer:

Contact our support team within 48 hours of delivery.
Share a clear photo or short video showing the issue along with your shipping label.
We will dispatch an immediate replacement free of charge, covering all associated courier costs.

6. How to Return Your Item

Contact Support: Reach out via WhatsApp or email with your Order ID and reason for return/exchange.
Pack Safely: Repack the bottle in its original box with protective bubble wrap to prevent breakage. Returns damaged in transit due to improper customer packaging cannot be accepted.
Dispatch & Track: Ship the parcel via a traceable courier service to the address provided by our support team and share the tracking receipt.